FAQ's

RENTAL PERIODS:

When does my rental start/end?
Your rental begins on the first day you selected and ends on the last day you selected.

Do you allow refunds?
No. Because 60% of an orders profit goes to the owner of the item, we are unable to give refunds after an order is placed.

When + Where can I pick up my order?
You can pick up your order ANYTIME during store hours on the first day of your rental. The store is open from 12-5.
When + Where can I drop off my order?
You can also drop off your order ANYTIME during store hours on the last day of your rental. The store is open from 12-5.
What if my item is due on the weekend when the storefront is closed?
If your item is due on a weekend, we ask that you return it our dropbox! located outside of the store.
When is my order due?
Your item is due by 5pm (store closing) on your last rental day. If your item is not in the store by closing on your last rental day, we will have to charge a $25 late fee.

Do you allow try-ons?
Yes, we offer try-ons.
Do I need an appointment to try on?
NO! Come in anytime during store hours to shop and try on!

Does Essie’s ship?
Yes, we offer shipping nationwide!
How many days should I choose to reserve my item for shipping?
If you are ordering with shipping, we REQUIRE you to select the 5 or 10 day rental period to ensure that we can deliver and receive your package on time! If you do not choose a 5 or 10 day rental period, it is not guaranteed that we will be able to fulfill your order.
Do I have to pay for return shipping?
No, we provide the return label inside of your package!
If I order(ed) shipping, when will my rental arrive?
All rentals are shipped to arrive on the first day of your rental. With this said, we recommend having your rental period start 1-3 days before your event, to ensure your package arrives on time. We cannot anticipate any problems with UPS, so please allow a few extra days before your event to be sure that you will be able to wear your item!
If I purchase an order for shipping, when do I have to ship it back?
Please ship your package back to us on the last day of your rental. We provide a shipping label in each package to make the return shipping as fast & easy as possible!

How do I start renting out my clothes?
To start renting out your clothes, you can fill out the interest form using the link below!
INTEREST FORM

Is the store open in the summer?
We do not have our normal store hours in the summer. We have switched to appointment only, and you can use the link below to make an appointment!
BOOK A TRY-ON APPOINTMENT
Will you still be shipping this summer?
Yes! All shipping will be running as normal!
Can I still try-on items this summer?
YES! By booking an appointment above, you can try on items before ordering!