FAQ's

RENTAL PERIODS-

When does my rental start/end? 

Your rental begins on the first day you selected and ends on the last day you selected.

 

PICKUP/DROPOFF-

When can I pick up my order?

Starting at 8am on your first rental day. You will also receive a text or email notification when your order is ready.

When is my order due?

By 4:30pm on your last rental day.

Where do I pick-up & drop-off my item?

The pickup location is provided on our website in checkout. Items are dropped off at the same place that you picked up.

 

TRY-ONS-

Do you allow try-ons?

Yes, we offer try-ons.

How do I try something on?

Visit our website and find the “Try-Ons” tab!

 

SHIPPING-

Does Essie’s ship?

Yes, we offer shipping nationwide!

Do I have to pay for return shipping?

No, we provide the return label inside of your package!

If I order(ed) shipping, when will my rental arrive?

All rentals are shipped to arrive on the first day of your rental. With this said, we recommend having your rental period start 1-3 days before your event, to ensure your package arrives on time.

 

RENT OUT YOUR CLOTHES-

I want to start renting out my clothes, how do I start?

Fill out the form that is linked in our Instagram bio!