RENTAL POLICIES!

FAQ'S!

RENTING FROM ESSIE'S

Yes, we offer try-ons at our storefront location, any time during store hours. For our store location and hours, please visit the “Location + Hours” section of our website!

No, we cannot reserve a specific item without the customer completing the checkout.

If your item is due on a weekend, we ask that you return it to our dropbox located outside of the store.

You can pick up your order at our storefront during our store hours.

You can drop off your order at our storefront by dropping off at our front desk, or using the drop box outside of our front door.

Your rental begins on the first day you selected and ends on the last day you selected.

You can pick up your order ANYTIME during store hours on the first day of your rental. The store is open from 12-5.

No worries— you can still pick up the next day during store hours. Please note that missed pickups don’t qualify for extensions or refunds.

If your rental is damaged or dirty, please contact us at rentessies@gmail.com within 12 hours of receiving your item. If you contact us with your dissatisfaction outside of this 12 hour window, you are no longer eligible for a refund.

You must include your name, order number, and clear photos of the item’s damage.

Please note: Minor wear such as small snags, pilling, or loose threads is considered normal for pre-worn items. This is normal for a rental item (reflected in the price) and does not qualify for a refund.

We do not issue refunds for sizing issues. To help avoid this, we recommend that you try on an item before booking it if you are concerned about size & fit!

No. Any alteration to our garments is prohibited

You can also drop off your order ANYTIME during store hours on the last day of your rental. The store is open from 12-5. After we close, your return is considered late, so we ask that you please return your item before 5PM on the last day of your rental period.

Your item is due by 5PM (store closing) on your last rental day. After we close, your return is considered late, so we ask that you please return your item before 5PM on the last day of your rental period. If your item is not returned to our store by closing on your last rental day, we will have to charge a $25 late fee. (A $5 charge will be added on each late day following the initial late day.)

No. All cleaning is handled by our team. Do not attempt to clean the garment yourself.

You will receive an order confirmation to the email that you submitted at checkout. We also recommend taking a screenshot of the rental dates that you book in your cart, so that you have them on hand.

Yes, we offer shipping nationwide!

If you are ordering with shipping, we REQUIRE you to select the 5 or 10 day rental period to ensure that we can deliver and receive your package on time! If you do not choose a 5 or 10 day rental period, it is not guaranteed that we will be able to fulfill your order.

No, we provide the return label inside of your package!

All rentals are shipped to arrive on the first day of your rental. With this said, we recommend having your rental period start 2-4 days before your event, to ensure your package arrives on time. We cannot anticipate any problems with UPS, so please allow a few extra days before your event to be sure that you will be able to wear your item!

Please ship your package back to your local UPS location on the last day of your rental. We provide a shipping label in each package to make the return shipping as fast & easy as possible!

You must ship your item back before 4:30PM, or before your local UPS dispatches its packages for the day. This ensures that we receive your item back in a timely manner.

Send us an email and we will provide you with a new one! Please note that a lost return label is not a reason for a late return.

We do not allow refunds. Because 60% of an order's profit goes to the owner of the item, we are unable to give refunds after an order is placed.

We do not allow cancellations for the same reason. Although, if you know that you will be unable to use your rental for any reason, you can let us know!

Yes, if applicable. Date changes must be requested at least 2 weeks prior to the start date of your rental period. Requests made after this window cannot be accommodated, and a new rental period will need to be booked separately. (Your original order will not be refunded)

To request a date change, please email rentessies@gmail.com with your name, order number, and the desired new rental dates.

A valid card must be stored to complete your rental. This card may be charged for late fees, damage, lost items, or other applicable charges as outlined in our Terms of Service.

Pricing is generally set at 10% of retail, with some pricing changes applied to select luxury, delicate, limited-edition, or highly sought-after pieces.

RENTING THROUGH ESSIE'S

Start by completing our renter interest form by clicking "RENT OUT YOUR CLOTHES." This allows us to approve the pieces you’re looking to rent out beforehand.

Once your items are approved, you can bring in the approved items to be inspected by Essie’s. You can bring in your items anytime during store hours. Once the items are brought in to the store, they will be uploaded to our website and ready to be rented!

No! Essie's takes care of the entire rental process for you. We price, market, and manage your items—including bookings, customer communication, care, cleaning, and more.

YOU CAN RESERVE YOUR OWN ITEM AT ANY TIME FOR FREE. (as long as it is not currently rented.) WHEN YOUR ITEMS ARE APPROVED, YOU WILL RECEIVE INSTRUCTIONS ON HOW TO RESERVE YOUR OWN ITEMS. YOU CAN ALSO PULL ANY OF YOUR ITEMS FROM ESSIE’S AT ANY TIME, as long as they do not have future rentals booked. WE AIM TO GIVE YOU AS MUCH FLEXIBILITY AS POSSIBLE WITH YOUR CLOSET!

You earn 60% of each rental price every time your item is rented. OUR PERCENTAGE GOES TOWARD THE UPKEEP OF YOUR ITEMS, PROMOTION OF YOUR ITEMS, STOREFRONT COSTS, AND OTHER FEES THAT ALLOW US TO KEEP RENTING OUT YOUR ITEMS As well as possible!

Payments are sent directly via Venmo when your item rents. Your Venmo will be captioned with the name of the item rented, so that you know which item you are receiving money for.

Your Venmo will be captioned with the name of the item rented, so that you know which item you are receiving money for. The calendar for each item is also available on our website for any time for you to check the availability.

all of Essie's inventory is cleaned and dry-cleaned in house. our ultimate goal is to keep your clothing in optimal condition. in order for us to keep your items looking as good as possible, each item's fabric is researched to find the best possible cleaning method!

Essie's takes care of repairs and replacements with the customer responsible. Essie's is not responsible for minor signs of wear on items that have been rented out through Essie's. Minor signs of wear, including small snags, loose threads, or light pilling, are considered normal for pre-worn garments and do not qualify as damage.

Yes! as long as you are willing to drop-off your items at the closest storefront location, you are welcome to rent out your items with us. you can also ship us any approved inventory as well! (Know that you will need to leave your items at our storefront location to rent with us.)

to keep all items fairly priced, Essie's prices all items the same way. Pricing is generally set at 10% of retail, with some pricing changes applied to select luxury, delicate, limited-edition, or highly sought-after pieces.

NO. Any items approved to be rented out with Essie’s may not continue to be rented on your closet account.

This is to prevent any double-booking of items that could get in the way of Essie’s ability to fulfil an order.

Any items that are NOT approved by Essie’s can continue to be rented out on your closet account as usual if you would like to do that!

To continue renting to your existing followers, we suggest editing the captions of the items to direct your followers to the Essie’s website. We will also provide renters with graphics that they can add to their feed & stories that help inform followers on how they can now rent your items!